Refund policy

Divain Parfums No-Return and No-Refund Policy

At Divain Parfums, we are dedicated to providing our customers with the highest quality beauty and fragrance products. Due to the nature of our products and for reasons of hygiene and public health, we do not accept returns or offer refunds once an order has been shipped and delivered, with specific exceptions.

Exceptions:

If your product arrives defective or if you have received the wrong item, we are here to assist. In these instances, customers must contact our customer service team as soon as possible to ensure a satisfactory resolution. You may reach out to us sending an email to help@divainparfums.us with your order details and a description of the issue.

• Online Chat: Use our online chat service on our website to directly communicate with one of our customer service representatives.

Please contact us within 7 days of receiving your order to ensure a timely resolution. Upon review of your case, if your return is accepted, we will provide detailed instructions on how to proceed with the return and information regarding your refund or replacement.

We appreciate your understanding and cooperation with our policy, designed to ensure the safety and satisfaction of all our customers.