Shipping
-
To view shipping fee information, please visit our shipping policy.
Returns
-
Due to the nature of our products and for reasons of hygiene and public health, we do not accept returns or offer refunds once an order has been shipped and delivered, with specific exceptions.
If your product arrives defective or if you have received the wrong item, we are here to assist. In these instances, customers mustcontact our customer service teamas soon as possible to ensure a satisfactory resolution. For more information, click here.
Promotional Codes
-
If you have a promotional code, you can get a discount when purchasing products. Follow these steps to get your discount:
- Select and add a product from our store (it must be included in the offer of the code in question) and click on the 'Proceed to checkout' button.
- A box will appear where you can enter the promotional code. Enter the code in this box and click 'Use'.
-
They are only valid if they meet the terms of the offer or discount. They cannot be redeemed once the order is placed.
They cannot be combined with other promotions, offers, or discounts. If your order is subject to more than one promotion or discount, we will apply the one that provides the greatest discount.
If you have purchased one or more perfumes using a discount coupon, and it is associated with the order volume, returning one or more perfumes may result in the loss of the discount if returning it means the order no longer meets the offer conditions.
Orders
-
You will receive an email from the shipping company at the time of dispatch, containing the tracking number to track your shipment on the carrier's website.
-
Please get in touch with our customer service team via chat or email at help@divainparfums.us, and they will guide you on how to proceed.