Do you charge for shipping? Free shipping for orders over $60. For orders under $60, shipping costs are $8.
Each fragrance in our collection includes a detailed description that indicates its intensity, the recommended season and the olfactory family to which it belongs. Simply click on the fragrance of your choice to see this description. How long does a fragrance last on the skin? The duration of a fragrance is very subjective and depends on several factors, such as the pH of the skin, the season in which the fragrance is used, the composition of each product, and the parts of the body where it is sprayed. To prolong the life of the fragrance, we recommend that you moisturise your skin before applying it.Is the fragrance made in Spain?Our fragrances are entirely made in Spain.Do you sell fragrances from well-known brands?The fragrances in our catalogue are created by DIVAIN and are inspired by current trends and leading brands. However, it is important to note that we do not sell perfumes from well-known brands, but perfumes inspired by them.
What methods of payment are available on the online shop? You can pay for your purchases using VISA, Mastercard, Amex, Apple Pay and G Pay. You can also pay with Klarna.
You will receive an email from the transport company at the time of dispatch which will contain the tracking number to follow your shipment on the carrier's page, where you can also manage whether you wish to collect your order from a Relay Point.I have received my order but the products do not correspond to those requested and/or are damaged. Contact our customer service via chat or email and they will tell you how to proceed.
I can't connect to my account, what should I do? We recommend that you create an account on our website and subscribe to our newsletter. If you already have an account, enter your e-mail address and password. If you can't remember your password, click on "Forgotten password" and you will immediately receive an e-mail to reset it. If you do not receive an e-mail to reset your password, it is likely that you have not yet created a customer account. Once you have created a new password, go to the page and place your order. *IMPORTANT: Make sure your e-mail address is spelled correctly and that you have not created more than one account.